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Associated with Kuwait Direct Investment Promotion Authority
Role: Developer and Designer
*Project Overview:
Serving investors, employees, and integrating help desk tickets and ordering systems. This system transforms support, communication, and inventory management at KDIPA, ensuring efficient problem resolution and streamlined orders.
Key Features:
* Help Desk Section:
- Employees open tickets via PC or mobile, attaching error screenshots.
- Automated routing forwards problems, triggering notifications.
- Admin has real-time ticket visibility.
- Built-in chat allows communication within tickets.
* HR Section:
- HR transmits new employee details for seamless setup (PC, phone, access card).
* Inventories Section:
- IT forwards tickets to provision items (PCs, printers, tuner).
- Employees directly order items from a predefined list.
* Investor Engagement:
- System used for suggestions, complaints, enhancing engagement.
* Outsourcing Partners:
- KDIPA opens tickets for external companies, tracking progress.
* SLA Notification:
- Ensure timely responses and resolutions for support tickets.
* Monthly Reports:
- System generates monthly reports on ticket numbers.
* Achievements:
- Coordinated KDIPA's Support Center, empowering various functionalities.
- Created user-centric experience for support, HR, inventory, collaborations.
- Streamlined communication between employees, IT, HR, Inventories, investors, outsourcing.
* Project Impact:
- Empowered KDIPA with a unified platform for support, efficient problem resolution.
- Elevated HR-IT coordination for onboarding, workstation setup.
- Optimized inventory management through direct ordering, automated notifications.
- Strengthened investor engagement, enhancing transparency.
- Enhanced collaboration with outsourcing companies.
This project showcases my role as Designer and Developer, creating integrated solutions that enhance communication, streamline processes, and improve efficiency within KDIPA while benefiting investors and external partners.